<p>The refund process can only be authorized by the store that received <br>your order. You will need to contact the store where your order was <br>placed to start this process.&nbsp;&nbsp;</p>


The refund process can only be authorized by the store that received 
your order. You will need to contact the store where your order was 
placed to start this process.  

Can I get a refund for my online payment if I am not happy with my order?

What can I do if my online payment failed?

What must I do if I have not received a OTP (One Time Pin) from the bank when paying online?

What is the CVV number and where do I find it?

Can I use an online voucher on an order that has already been placed?

Can I use a voucher on call-in and counter orders?

Can I use cash or card to settle the difference if my order amount is more than the voucher value? 

What must I do if my online voucher is not working?

How do I redeem an online ordering voucher?

Can I use the balance of my voucher on a later order?

Payments & Vouchers

How can we help you order online?